At Om Sai Solutions, we strive to deliver the best IT products and services to our customers. However, we understand that there may be situations where you may wish to request a cancellation or refund. This policy outlines the conditions under which such requests will be processed.
1. Cancellation Policy
- Orders for hardware, software, or IT solutions cannot be cancelled once they are processed or shipped.
- Service contracts (AMC, Facility Management, IT Support) may be cancelled within 7 days of purchase, provided that no service has been availed during this time.
- After 7 days, or if services have already been consumed, cancellations will not be accepted.
2. Refund Policy
- If you are not happy with our service you can cancel it within 7 days after receiving We will provide you refund
- Digital/IT services once work has commenced or been completed.
3. Refund Process
- To request a refund, please contact us via email at saleomsaisolutions@hotmail.com or call us at the numbers below with your order details.
- Approved refunds will be credited to your original payment method within 7–10 business days (time may vary depending on your bank/payment gateway).
4. No-Show or Non-Response
If the customer fails to accept delivery or does not respond to service scheduling attempts, the order/service will be treated as fulfilled, and no refund will be applicable.
5. Contact Us
For any queries related to cancellations or refunds, please contact:
Om Sai Solutions
6-1-106/3/503, 5th Floor, Anand Plaza,
Khairathabad, Hyderabad, Telangana, India
📞 Proprietor: Mr G. Rama Sundaram – +91 9666644442
📞 Call Co-ordinator: Ms Swapna – +91 9948437050
✉️ Email: saleomsaisolutions@hotmail.com
